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Welcoming and providing support for new inhabitants in Auvergne

Our 9 commitments

In line with the AFAQ standard requirements for services®*

1. Give easy access to all our services

2. Provide updated information about our services, and about everyone who can help newcomers locally

3. Confirm receipt of any request made by telephone or by letter within 5 days.

4. Give help whatever the project and regardless of its stage of completion.

5. Provide an action plan with the main steps and priorities for any project, within 7 days following a first interview

6. Provide information about any personal assistance available for equipment, technical and financial matters

7. Assist with a consultant to give guidance and individual support

8. On arrival, appoint a « welcome officer »

9. Assist and deliver project monitoring during the first 3 years after arrival.

These commitments are regularly checked with a customer satisfaction survey in order to continually improve the quality of our services.

See ARDTA’s results for the period July 2009 to June 2010

These commitments are regularly checked with a customer satisfaction survey in order to continually improve the quality of our services.

See the customer satisfaction survey for the period January to June 2010

As part of its project to welcome and provide support for new inhabitants in its territory the Auvergne Territory Agency shall, unless permission from you:
§ respect strict confidentiality in the use of information or documents provided to us (personnel information, business projects…)
§ Use this information in the sole purpose of facilitating any installation project in Auvergne
§ Ask for similar commitments to any person or entity to whom such information would be provided.

This privacy clause applies at all times.


In compliance with French and European regulations

In accordance with the Data Protection Act dated January 6th 1978, you have a right to access, rectify, modify and delete data concerning you. You can exercise this right by sending a mail to the following address: offres@auvergnelife.tv


Copyrights ARDTA

Copyrights ARDTA (C)2011